All customers are given a temperature check. (Non-contact thermometer)
When waiting for check-in and check-out, guests are guided according to social distance.
・Acrylic shields have been installed at the counters to prevent droplet infection.

・ All hot water bottles and cups in the guest rooms have been replaced with disposable paper cups.
・We have installed disinfectant and deodorant sprays in all guest rooms for your use.
・Ventilation is strictly enforced during cleaning.
・For areas that are often touched directly by guests, we use sodium hypochlorite disinfectant and wipe up to ensure thorough disinfection.
・In the event that guests experience symptoms such as poor health during their stay, a certain period of time will be set aside for the suspension of sales after further thorough sterilization of guest rooms and common areas.

Elevator buttons, doorknobs, and other areas that are frequently touched by customers are periodically wiped down with a sodium hypochlorite disinfectant.

・All employees wear masks when performing their duties.
・Alcohol is available at the entrance to the common area and at the luggage cart storage area to disinfect hands.
・The hand dryers in the common area restrooms have been turned off.
・The entire building is disinfected and thoroughly sterilized on a regular basis. (elevators, vending machines, telephones, handrails, etc.)
・We arrange sofas and waiting areas with an awareness of social distance.
・The windows of common areas such as connecting corridors are opened for ventilation.
・The smoking room in the building has been closed and we ask guests to use the outdoor smoking area.
・Acrylic shields have been installed at the front desk and at the counters of the bathrooms and stores to prevent droplet infection.

・All employees are required to wear masks and gloves.
・We request the use of simple gloves and masks for buffet-style meals (Restaurant Tsukifune and Restaurant Unba).
・In accordance with the social distance policy, the layout is designed to keep the distance between seats.

Check-in time is from 3pm and check-out time is by 11am.

The first hour of extra time will be 3,000 JPY (tax included), and subsequent hours will be 2,000 JPY per hour.

・Elementary school children aged 12 and below… 70% of the adult rate.
・Children aged 4 to 6 years old (pre-school)… 50% of the adult rate.
・Children aged 3 and below… free (charges apply if bedding is used).
*The percentage may vary depending on the plan. Please contact the facility for more details.
Tel: 0138-57-5390

Pets are not allowed in or out. However, guide dogs, hearing dogs, and nursing dogs are allowed to stay, but we will ask for their certificates in advance.

We accept your reservation. Please write the date of your stay and the name of the person staying in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

Yes, it is possible. Please ask at the front desk.

Credit cards are accepted.
Credit cards such as VISA, Master, JCB, Diners, etc. and electronic money such as PayPay, LINE Pay, Alipay, etc. are accepted.

The cancellation fee is as follows
・3 days prior to the date of stay: 20%.
・On the day of stay: 80%.
・Cancellation without notice: 100%.
Cancellation fee may vary depending on the plan.

The room types are as follows
・Standard double room: 15 square meters, up to 2 persons
・Standard twin: 27 square meters, capacity up to 2 persons
・Superior Twin: 27 square meters, capacity up to 3 persons
・Family room: 36 square meters, capacity up to 4 persons
・Junior Suite: 55 square meters, capacity up to 4 persons
・Universal Room: 27 square meters, up to 2 persons
All rooms are non-smoking and equipped with Wi-Fi.

Depending on the location of your room, you can enjoy a beautiful view of the Tsugaru Straits or a view of the rich nature and aircraft flights.

Please note that we do not accept any special requests.
If you would like a higher floor or sea-side view, please consider a higher floor / sea-side standard twin room (non-smoking, 27 square meters) or a higher floor / sea-side family room (non-smoking, 36 square meters).

All rooms are non-smoking.

Not provided.

Free Wi-Fi access is available in all guest rooms and throughout the hotel.

Toothbrush / Razor Blade / Hairbrush / Body Towel / Cotton Swab / Shampoo / Conditioner / Body Soap / Face & Hand Soap & Shaving / Samue / Bath Towel / Face Towel

Dinner at Tsukihune: 17:30 - 21:00 (L.O.20:30)
　　　 　Kumonami: 17:30 - 21:30 (L.O.20:00)
Breakfast at Tsukihune 7:00 - 10:00 (L.O.9:30)

There are no restrictions on clothing.

All seats are non-smoking.

It is available from 5:00 - 11:00 / 14:00 - 25:00.

No, there is not.

There is no particular age limit, so anyone can use the baths.

We do not allow people with tattoos or tattoos to use our facilities.

It is 150 JPY per person.

There are two Private Open-air Baths on the top floor, "Hoshi no Yu" and "Tsuki no Yu".

As priority is given to staying guests, it is available only on non-busy weekdays. We take a break on crowded days, so please inquire in advance.

Located on the first floor. Food, beverages, and various souvenirs are available.
Business hours: 7:00 - 10:00 / 16:00 - 21:00

There are ice machines on the 6th and 10th floors.

Yes, there are vending machines on the 6th and 10th floors. We have soft drinks and alcohol available.

There are two massage chairs in the after-bath area on the top floor.

Yes. There is a yukata-style jacket available for rent, so please inquire at the front desk.

For those arriving by JR
・【Sapporo】→(Limited Express Super Hokuto / approx. 3 hours 40 minutes)→【JR Hakodate Station】→(Tram "Hakodate Ekimae" - approx. 30 minutes)→Yunokawa Onsen→5 minutes walk→Hotel
・【Sapporo】 → [Super Hokuto Limited Express] → [JR Hakodate Station] → [Car Taxi] → [Hotel] (approx. 10 min.)
For those arriving by air
・Hakodate Airport (approx. 10 min. by cab) → Hotel
・Hakodate Airport (approx. 8 min. by bus) → Yunokawa Onsen (hot spring) → 5 min. walk → Hotel

~Notice of Free Shuttle Service Termination~
The free shuttle service will end on July 31, 2023."
Departure from Hakodate Station → Arrival at Hotel
(1) Departure: 14:15 - Arrival: 14:30
(2) Departure: 15:45 - Arrival: 16:00

Departure from Hotel → Arrival at Hakodate Station
(1) 9:50 - 10:05 (2) 11:10 - 11:25
(2) 11:10 - 11:25

・This service is free of charge.
・Advance reservation is required. (By 18:00 the day before)
・Please note that arrival may be delayed due to road conditions.

There is an outdoor parking lot for 100 cars.
Parking is free of charge for guests staying at the hotel, using the restaurant, and using the bathhouse. (Parking is on a first-come, first-served basis, and we do not accept reservations in advance.

3-9-20 Yunokawacho,Hakodate-shi, Hokkaido

There is a convenience store about a 3-minute walk from our hotel.

We can speak English and Chinese.

Please contact the hotel. +81 138-57-5390 (representative).